Question 1

What is Kremaé?

Accepted Answer

Kremaé is a modern lifestyle technology brand. We curate intelligent everyday pieces for the home, chosen for design, usefulness and build quality, and we make them easy to buy in one place.

Question 2

Where does Kremaé ship?

Accepted Answer

We ship across South Africa and internationally.

Question 3

How long does delivery take?

Accepted Answer

Orders within South Africa are delivered in 8 to 14 business days. International orders are delivered in 13 to 17 business days. You will receive tracking details as soon as your order is dispatched.

Question 4

How can I track my order?

Accepted Answer

Use the tracking link in your dispatch email, or enter your order number on our Track Order page.

Question 5

What payment methods are accepted?

Accepted Answer

Secure card payment is supported at checkout. Additional payment options will be added as they become available.

Question 6

What is Kremaé's return policy?

Accepted Answer

Qualifying online purchases may be cancelled within the seven-day cooling-off period provided by section 44 of the Electronic Communications and Transactions Act, and defective goods may be returned within six months of delivery under the Consumer Protection Act. Please contact us before sending an item back so we can provide return instructions.

Question 7

What if my item arrives faulty?

Accepted Answer

Contact us with your order number and supporting photographs. Under section 56 of the Consumer Protection Act, qualifying defective goods may be returned within six months of delivery, and you may be entitled to a repair, replacement or refund as provided by law.

Question 8

How do I use my product?

Accepted Answer

Each product ships with a use guide, and every product page lists features, specifications and setup notes.

Question 9

Where can I find product specifications?

Accepted Answer

Full specifications appear in the Specifications section of each product page.

Question 10

How do I contact customer support?

Accepted Answer

Use the form on our Contact page. We read every message and reply in the order received.

Frequently Asked Questions

A Little Something For Your First Order.